Terms of Trade
ORDERING INSTRUCTIONS
You have the option to buy 1-day tickets, season tickets and gift cards for Nymarksminde. You can also send a request for accommodation. Payment for private individuals is made exclusively by credit card. Public institutions can pay via EAN no.
GENERALLY
You are welcome to order multiple items at the same time. It is very important to us that you fill in all information correctly. When you pick up your order, you must always bring a receipt on print or mobile, along with the ID of the payer.
YEAR CARD
Once we have received your order, you will receive a receipt with an order number to the email address provided. This receipt with an order number, together with the payer's ID, must be presented the first time you visit Nymarksminde. You will then be given your annual pass(es). The annual pass can also be sent for an additional fee for shipping. This is selected at checkout. Annual passes are personal and valid for one year from the date of issue. This means that your annual pass may well be valid in the following season - depending on your purchase date. The card may not be used by anyone other than the person pictured on the card. If a card is lost, a fee of 25 kroner will be charged for renewal.
Please note that the receipt is proof of ownership - so we ask that you keep it with care. Lost receipts will not be replaced!
1-DAY TICKET
The 1-day ticket is valid for the given season. Once we have received your order, you will receive a receipt with an order number to the email address provided. This receipt with an order number, together with the ID of the payer, must be presented the first time you visit Nymarksminde. You will then be given your ticket(s). You can also present the receipt on your mobile phone. You cannot split a receipt with admission tickets into multiple positions – i.e. a group ticket can only be used once. The admission ticket is referred to as a gift card until the ticket has been redeemed.
GIFT CARD
Gift certificates for Nymarksminde are valid for 1 year from the date of purchase. Once you have paid for the gift certificate, you will receive an order number. This number must be provided when using the gift certificate. You can use the gift certificate by contacting Nymarksminde. For gift certificates for accommodation, it is important that you inquire about the availability of apartments.
ACCOMMODATION (BED AND BREAKFAST)
If you send a request for accommodation, we will respond as soon as possible (usually within one business day). If your request is confirmed, you will receive an email with a payment link. You must use the link within one business day, otherwise it will be deactivated. You have only reserved your accommodation when full payment has been made. You can cancel your reservation up to 14 days before the accommodation and get the full amount back. If you cancel after this time, the amount will not be refunded.
There is room for a maximum of 6 people per reservation on the webshop. If you need accommodation for more people, you will need to make multiple reservations.
Important information regarding smoking in the apartments: Smoking is not allowed indoors at Nymarksminde. If it is found that smoking has been done in the apartment, the apartment must be renovated. This includes painting the walls/ceilings, etc., and renovating furniture, etc. The tenant is responsible for this. Tenants may also be evicted from Nymarksminde if they repeatedly violate this prohibition.
SUMMER VACATION/AUTUMN VACATION STAY (FARM VACATION)
All summer/autumn holiday stays are booked from Saturday to Saturday. If you send a request for accommodation, we will respond as soon as possible (usually within one business day). There is a high demand for holidays. For this reason, you reserve with your payment card. You enter your payment card information when making a request in the webshop. If there is no space on the requested dates, please change your reservation - unless you decline. Your payment card will not be charged until your reservation is confirmed. You must take out cancellation insurance with your own insurance company if you have booked a farm holiday and want to minimize your risk in the event of cancellation due to illness or other reasons. If your reservation is canceled by Nymarksminde, you will of course get your money back. The general rule for cancellation is that you can cancel within 60 days before check-in and get 80% of the original payment back. It is also permitted - for a processing fee of 500 DKK - to transfer the rental agreement to another tenant. Notification of this must be made in writing from both parties involved to Nymarksminde. If you cancel later than 60 days before check-in, the amount will not be refunded. In the event of a no-show, none of the prepaid amount will be refunded.
HAMMER BAKKER TRIP
When renting the entire vehicle, there is room for 28 people (price: 1,950 DKK). There is also the option of flexible departure times. For example, we can run the tour on weekdays. The tour is the same as on fixed departure times. It lasts one hour. However, if other activities are desired or the tour is extended, it costs 500 DKK per extra half hour that is added.
SERVICE AT ACCOMMODATION
You can order breakfast at Bed and Breakfast for 90 DKK per person per morning. Breakfast offer does not apply during the summer/autumn holidays. Towels can be changed for 25 DKK per piece. Bed linen can be changed for 60 DKK per set.
SHIPPING AND PAYMENT
Tickets and season passes are sent to the email address you have provided in the order. Some products can be sent in packaging for an additional payment. This is always selected at checkout. Payment is made via Dankort, Visa/Dankort, Mastercard JCB, UnionPay and American Express. It is also possible to pay in part through ViaBill. If this payment solution is chosen, payment is made through ViaBill according to their payment rules. It is the Payment Means Act that applies to online trading. This means that there is basically no deductible for misuse of your payment card via the internet.
When you order goods in our webshop, a check will be made to see if the card number and expiration date are correct. If it is not correct and NETS cannot accept it, you will immediately receive an error message on the screen. If it is an input error, you can simply correct the error and try again. In addition to providing your card number and the card's expiration date, you must also provide the payment card's check digits (3 pcs.). They are on the back of your card in the signature field. First there is a 4-digit number - then there are the 3 check digits. The payment portal is handled by ePay (Bambora).
When paying by credit card, we will debit the amount from your account when we confirm your purchase. If you have made a reservation for an overnight stay, we will ask you to pay the full amount before the reservation is valid. If you are unable to complete your payment, you can contact us by phone at 26 18 28 26 or email info@nymarksminde.dk.
If you have any questions about the procedure, please email info@nymarksminde.dk. You can find more information about payment via the Internet by visiting the NETS website www.nets.eu/dk
When paying via EAN for institutions, an environmental fee of 100 DKK is charged in connection with creating an invoice.
FORCE MAJEURE
We shall have no liability to you for any failure, delay or cancellation, in each case caused by any event or circumstance beyond our reasonable control (including but not limited to accidents, extreme weather conditions, fire, explosions, floods, storms, earthquakes, acts of God, breakdown of telecommunications networks, inability to use transport networks, mechanical failure, civil commotion, riots, strikes, lockouts or other industrial disputes, acts or restraints of governments or impositions or restrictions).
PAYMENT THROUGH VIABILL
How ViaBill works:
1 Add the items to your cart, go to checkout and select ViaBill from the payment options.
2 Select ViaBill and spread the payment over several months.
3 You will receive an email from ViaBill and your items will be shipped from the webshop.
ViaBill is a flexible payment solution that you can find here at Nymarksminde. It is easy to use and gives you the freedom to buy your items here and now – and only pay later. You can choose to divide the amount into smaller chunks that you pay each month for a period of up to 24 months. Or you can pay the entire amount at once.
YOUR PERSONAL INFORMATION (GDPR)
When you shop at Nymarksminde, your email address is only used to send an order confirmation and for other communication between you and Nymarksminde. We never resell your personal information.
When you shop in Nymarksminde's webshop, you must enter the following information: name, address, postal code, city, telephone number, and email.
If you purchase an annual pass, Nymarksminde will need the following information: name, address, zip code, city, telephone number, email and a photo of a similar person. This information will be stored in Nymarksminde’s database for annual pass holders. If you would like to be deleted from the database when the annual pass expires, please contact the staff at Nymarksminde.
Nymarksminde.dk follows high ethical standards and respects your personal integrity. With the exception of disclosure of information required by law in a given jurisdiction and disclosure of your name, your email address and your credit card information, we never disclose your personal information to a third party without your consent. However, we reserve the right to disclose your personal information to Nymarksminde's employees in order to perform our services (including customer service and internal review (of accounting/compliance with deadlines)) for your benefit. Nymarksminde's employees collect data on the number of visitors to the website, and thereby also create statistics on where visitors leave the website and what they click on. There is no data here that can point to individual customers or guests. When participating in Nymarksminde's competitions, the winner is announced on Nymarksminde's social media. This only happens by name. When participating in photo competitions, participants also accept that submitted material may be used for marketing in digital as well as printed media.
According to the General Data Protection Regulation, you have a number of rights in relation to our processing of information about you:
You have the right to access. You can contact us at any time and ask what information we have about you.
You have the right to have incorrect information about you corrected.
You have the right to have information about you deleted before the time of our general deletion occurs.
For inquiries regarding personal data, please contact Nymarksminde at info@nymarksminde.dk or telephone 26 18 28 26.
COOKIES
When you visit our website, information about you is collected, which is used to customize and improve our content and to increase the value of the advertisements displayed on the site. If you do not want information to be collected, you should delete your cookies and refrain from further use of the website.
REGRET OR CANCELLATION
You can ALWAYS cancel your purchase in the webshop and get your money back, as long as you have not yet used the ticket/season pass, or other given item.
It only requires that you return the item within 14 days of ordering, stating that you wish to cancel your order and that you do not wish to use it. We will then refund the amount paid to your account. If you wish to cancel your purchase, please contact us by phone at 26 18 28 26 or email info@nymarksminde.dk.